1. Scope of Services

This Payment Policy applies to services including but not limited to:

• Website Design & Development
• Software Development
• Mobile Application Development
• ERP & CRM Solutions
• Hosting & Cloud Services
• IT Consulting
• Technical Support & Maintenance
• Managed IT Services
• Cybersecurity Services
• API & Integration Services
• Digital Transformation Projects

2. Quotations & Pricing

• All pricing provided by SolveTech is based on the approved project scope and requirements.
• Quotations are valid only for the period specified in the quotation unless otherwise stated.
• Prices may change if project requirements, timelines, integrations, or deliverables are modified.
• Additional work outside the agreed scope may result in additional charges.

3. Payment Terms

Payment schedules may vary depending on the project or service type.

Typical payment structures may include:

• Advance payment before project commencement
• Milestone-based payments
• Monthly or annual subscription billing
• AMC or support retainer payments
• Final payment upon delivery or deployment

Specific payment terms will be mentioned in the quotation, invoice, proposal, or agreement.

4. Advance Payments

• Advance payments are generally required before work begins.
• Advance amounts help allocate resources, project planning, licensing, and operational costs.
• Unless otherwise agreed, advance payments are non-refundable once project work has started.

5. Invoicing

• Invoices will be issued electronically unless otherwise requested.
• Clients are responsible for reviewing invoices and notifying SolveTech of any discrepancies within a reasonable period.
• Failure to dispute an invoice may be treated as acceptance of the invoice.

6. Accepted Payment Methods

SolveTech may accept payments through:

• Bank transfer
• Online payment gateways
• Credit or debit cards
• Digital payment platforms
• Cheques (subject to approval)

Clients are responsible for any applicable bank charges, currency conversion fees, or transfer costs.

7. Currency & Taxes

• Unless otherwise specified, all prices are generally quoted in Kuwaiti Dinar (KWD) or the agreed billing currency.
• Applicable taxes, VAT, governmental charges, duties, or regulatory fees shall be paid by the client where required by law.

8. Late Payments

If payments are delayed:

• SolveTech may suspend ongoing work or services.
• Hosting, software access, technical support, or maintenance services may be temporarily restricted.
• Project timelines may be extended accordingly.
• Additional administrative or late payment charges may apply where legally permissible.

Repeated payment delays may result in permanent service termination.

9. Subscription & Recurring Billing

For recurring services:

• Clients authorize recurring billing according to the selected plan.
• Subscription renewals may occur automatically unless cancelled before the renewal date.
• Failure to pay renewal invoices may lead to service interruption or termination.

10. Domain, Hosting & Third-Party Renewals

Clients are responsible for timely renewal payments related to:

• Domain registrations
• Hosting services
• SSL certificates
• Cloud subscriptions
• Third-party licenses
• API subscriptions

Failure to renew such services may result in downtime, data loss, or permanent expiration.

11. Project Delays Caused by Non-Payment

Project timelines, delivery dates, and support response times may be impacted if:

• Scheduled payments are not received
• Invoices remain overdue
• Required approvals are delayed due to pending financial obligations

SolveTech shall not be responsible for resulting operational or business losses caused by payment-related delays.

12. Refunds

Refund eligibility shall be governed by the applicable Refund & Cancellation Policy.

Generally:

• Completed work is non-refundable
• Custom development services are non-refundable once initiated
• Third-party services, licenses, domains, and hosting are usually non-refundable

13. Chargebacks & Payment Disputes

Clients agree to contact SolveTech before initiating chargebacks or payment disputes.

Unauthorized or fraudulent chargebacks may result in:

• Immediate suspension of services
• Termination of agreements
• Recovery actions for unpaid dues
• Restriction from future services

14. Ownership & Delivery

Unless otherwise agreed:

• Final project files, deployment access, or ownership rights may remain restricted until full payment clearance.
• SolveTech reserves the right to withhold delivery or revoke service access for unpaid invoices.

15. Limitation of Liability

SolveTech shall not be liable for:

• Banking delays
• Payment gateway failures
• Currency exchange fluctuations
• Third-party transaction processing issues

16. Governing Law

This Payment Policy shall be governed by the laws of the State of Kuwait.

Any disputes shall be subject to the jurisdiction of the competent courts in Kuwait.

17. Policy Updates

SolveTech reserves the right to modify or update this Payment Policy at any time. Updated versions become effective upon publication.

18. Contact Information

For payment-related inquiries, contact:

SolveTech
Kuwait
Email: accounts@solvetech.com
Phone: +965 XXXXXXXX